Support Plans

Technical Support Plans for AI Automations

Your automation is live. Now you need to make sure it stays that way.

Every system fails eventually. A workflow stops, an integration breaks, an update changes something. The question isn't whether it happens — it's who fixes it, and how fast.

Our support plans give you a team that's ready when you need it — and on the higher tiers, watches over your system every single day. A fixed monthly fee. No surprise invoices.

01 Starter

For companies that need support — without the overhead

$399 / month

We keep an occasional eye on your system and run scheduled maintenance once a month — but without round-the-clock monitoring. If something goes wrong, you reach out and we investigate and fix it.

What's included

  • Up to 10 hours of specialist work per month — bug fixes and troubleshooting on request
  • Monthly maintenance and minor component updates
  • Daily backups
  • Support during business hours (Mon–Fri, 9:00 AM–6:00 PM EST)

Response time

System is down / automation not working Within 8 hours (business hours)
Something isn't working right / a fix is needed Within 3 business days
02 Essential

For companies that value stability and peace of mind

$1,499 / month

We monitor your system every day — catching problems before you do, running scheduled maintenance, and sending you a monthly report.

What's included

  • Daily monitoring of all automations and connected systems
  • Up to 20 hours of specialist work per month — fixes and minor improvements
  • Monthly maintenance and component updates
  • Monthly report: what we did and what we fixed
  • Daily security scanning and backups
  • Support during business hours (Mon–Fri, 9:00 AM–6:00 PM EST)

Response time

System is down / automation not working Within 4 hours (business hours)
Something isn't working right / a fix is needed Within 2 business days
03 Pro Popular

For companies where downtime means direct revenue loss

$3,999 / month

Everything in Essential, plus weekend support, a direct line to the team, and 60 hours a month — not just to fix things, but to keep improving them.

What's included

  • Everything in Essential
  • Support 7 days a week (including weekends, 8:00 AM–10:00 PM EST)
  • Up to 60 hours of specialist work per month — fixes, improvements, testing, updates
  • Direct chat with the team on Slack or Telegram — no tickets, no queues
  • Quarterly compatibility checks against AI tool updates

Response time

System is down / automation not working Within 1 hour (including weekends)
Something isn't working right / a fix is needed Within 12 hours
04 Enterprise

For large operations where the system must run 24/7, no exceptions

Custom pricing

Custom scope, 24/7 support, a dedicated team. Response times, hours, and terms are tailored to your business.

What's included

  • Everything in Pro
  • Round-the-clock 24/7 support — including overnight hours and holidays
  • A dedicated project manager for your account
  • A custom SLA agreement with guaranteed metrics
  • Critical incident response — within 30 minutes

Response time

Critical incident response Within 30 minutes (24/7)
Terms under your custom SLA Tailored to your business

Compare plans

Choose the level of support that matches how critical uninterrupted operation is for your business.

Starter Essential Pro Enterprise
Price / month $399 $1,499 $3,999 Custom
Work hours / month 10 hrs 20 hrs 60 hrs Custom
Continuous monitoring
Weekend support
Outage response 8 hours 4 hours 1 hour Within 30 min
Direct chat with the team
Monthly report
Quarterly AI audit

How billing works

Your monthly fee covers everything listed in your plan. If the workload in a given month significantly exceeds the standard scope — a major change or a system expansion, for example — we'll discuss it with you in advance, before any additional costs arise. No surprises.

Not sure which plan fits you?

Tell us about your system and we'll match the right level of support to your risks and workload.

Talk to us about support